Questions about water damage in Loveland
Answers to the questions Loveland homeowners ask most about river flooding, cold weather, drying, mold, insurance and the 24/7 line.
- Phones answered 24/7
- Basements, sump pumps, sewer backups
- Little Miami River flooding
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and crews
How do I reach you at night?
Call the line, which is answered 24 hours a day. Describe where the water is and whether it is still moving.
Will someone come out during a storm?
A crew is sent as soon as one is free, and the decision depends on the water and the power state.
Do I need to be home?
Someone should be at the house or able to give the crew access. Ask the dispatcher what the crew needs.
What is the first thing to write down?
The time the water was first seen, where it came from and which rooms are wet.
River and storm water
Is river water dangerous?
It can be. River water carries silt and debris, so the crew treats it as a contaminated loss.
Why are the carpet and lower drywall removed?
Porous material that stood in river or storm water cannot be dried to a safe standard in place.
Does the 1913 flood mean my house is safe above that line?
No. The 1913 line is a reference point for planning. A house above it can still take water from other sources.
Is the river level an indicator for my house?
It tells you whether more water may come. The scope is based on what is wet in your house.
Cold weather and drains
What if a line splits in a cold snap?
Shut off the water at the main, call the line and keep the photographs. The crew will find the split and measure the wet area.
Why is there a damp patch on the ceiling after a thaw?
Water can run inside the wall from a roof or a line and show on the ceiling later. The crew traces it.
Can a sump failure cause a loss?
Yes. A sump that stops in heavy rain can let water back in through the floor.
Is a floor drain backup a crew call?
Yes. The drain and the lowest room are checked and the wet area is measured.
Money and paperwork
Will my insurer pay?
That depends on the policy and the cause. Ask the insurer in writing which terms apply to your loss.
Who gives me a copy of the scope?
You do. The scope is given to you on site, before work begins.
Is any price given on the phone?
No. The price is explained from the scope, on site.
Who do I complain to about an insurer?
The Ohio Department of Insurance, Consumer Services, takes complaints about insurers and asks the insurer for an explanation.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.