When the water source is on the property
A loss can start in equipment the homeowner owns, such as a sump that stopped, a pump or a drain line that backed up. Those are the most common starts for a house with a basement, and they leave a different trail on the walls and floors.
The crew asks what equipment is on the property and whether it was running. The answer goes into the scope and tells the crew where the water is likely to come from.
What the readings look like in a village house
The table sets out typical readings for a village house, the kind of numbers the crew writes down on each visit. The numbers are the crew's own, taken on the day, and they are not statistics about the village.
After the first visit
After the first visit the homeowner should know three things: what the crew found, what it is doing and when it will come back. If one of these is not clear, the homeowner should ask before the crew leaves.
The file is kept for the life of the claim. Dates and readings are the most useful parts of it.
Which towns sit closest to Newtonsville?
Newtonsville is about 16.4 km from the Loveland anchor, on ZIP 45158 in Clermont County. The three nearest other towns in the service list are Goshen (5.2 km), Marathon (6.6 km) and Owensville (7.8 km), and a call about Newtonsville is passed to whichever crew is free nearest.
A homeowner in Newtonsville can ask the crew to note the same readings and marks it would record anywhere else in the service area, so any later comparison is like for like.
